Boohoo is the latest fashion retailer to put in place a fee for customer returns.
The fast-fashion retailer will now charge £1.99 per parcel returned to its warehouse.
Customers will be refunded for any items returned, minus the fee. If multiple returns are made from the same order, the fee will be charged again.
The new charge is not applicable to Premier customers, who pay £12.99 a year for unlimited next-day delivery and free returns.
Those using buy now, pay later schemes – such as Klarna – will also have the £1.99 fee on their invoice if they return any items.
Boohoo has so far only introduced the charge for its eponymous brand.
The move may discourage shoppers from buying multiple sizes of one item, or ordering multiple options for one event and sending them back.
Boohoo follows Zara in its decision to start charging for returns.
A Boohoo spokesperson said: “As the cost of shipping has increased, we’ve had to look at where we can adapt without compromising what our customers love most, the convenience of shopping with us and the great value that our brands offer.
“This has meant that we will be applying a charge of £1.99 to returns so that we can continue to offer great prices and products and do this in a more sustainable way.”
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