Faith is rolling out an upgraded broadband network to all its stores and concessions to provide better customer service and cost savings.
The MPLS-based network provided by Vodat International will carry the shoe retailer’s payment card transaction traffic as well as other applications, removing the need for each site to have two telecoms links.
This will have the added benefit of reducing the time it takes to process a card transaction.
Faith head of IT Paul Maxwell said the company plans to relaunch its web site in October and the network will allow it to potentially deliver multichannel services, such as buy online and collect in-store, or even reserve online and collect in-store.
The company will almost certainly adopt IP telephony once the network is in place and will eval-uate a unified messaging system at the end of August, he added.
Faith has completed pilots at a handful of stores and last week began the roll-out to the rest, at a rate of up to 30 a day.
Transaction processing on the network will go live following the same pattern about a week and a half later. Vodat International’s network is compliant with the Payment Card Industry Data Security Standard already and Maxwell added that it will help with a significant proportion of the work Faith has to do towards its own compliance.
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