All Dixons Carphone articles – Page 5
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NewsDixons Carphone pumps £4m into training in customer service push
Dixons Carphone has launched a “state of the art” customer service training centre as it seeks to deliver its mission to “help everyone enjoy amazing technology”.
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NewsDixons Carphone shareholders revolt over executive pay
Dixons Carphone has said it will consult with its shareholders after being hit with a stinging revolt over the pay of its leadership team.
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NewsDixons Carphone sales rise despite struggling mobile division
Dixons Carphone has posted increased like for likes during its first quarter as chief executive Alex Baldock said the retailer was “on track with trading this year”.
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NewsAO launches ‘game changing’ mobile phone business
Electricals and white goods etailer AO.com has unveiled a mobile phones business designed to “shake up the market”.
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NewsDixons Carphone launches ‘world-first’ AR experience
Dixons Carphone has integrated an augmented reality experience into the Currys PC World website – previously only available on an app – in what the retailer describes as a “world-first”.
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NewsCurrys and Argos square up to Amazon Prime Day
As Amazon Prime Day rages on, rivals across electricals, entertainment and fashion have launched competing Sales initiatives in a bid to cash in on the retail event.
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NewsDixons Carphone to axe 140 jobs in transformation drive
Dixons Carphone is to axe 140 jobs across its central functions as boss Alex Baldock ramps up his transformation plans.
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NewsAgenda: Carpetright and Gear4Music update the market
Retail Week looks ahead to the next seven days with updates from Carpetright and Gear4Music on the agenda.
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VideoWatch: Can Dixons Carphone reconnect with mobile shoppers?
After Dixons Carphone revealed shrinking full-year profits today, the team discuss what boss Alex Baldock needs to do to get customers calling into the retailer again.
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AnalysisAnalysis: How Dixons Carphone plans to regain signal
As Dixons Carphone unveils a sharp decline in preliminary profits, chief executive Alex Baldock explains his plans to “stop the bleeding” and transform the struggling business
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NewsDixons Carphone profits plummet as it warns of ‘more pain’
Dixons Carphone’s profits shrank by nearly a quarter last year and the retailer has warned of “more pain in the coming year”.
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NewsAgenda: Dixons Carphone and N Brown update the market
Retail Week looks ahead to the next seven days with updates from Dixons Carphone and N Brown, and the latest ONS retail sales figures on the agenda.
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NewsDixons Carphone international boss steps down
The chief executive of Dixons Carphone’s international business has resigned to take up an “unmissable opportunity” at one of Norway’s biggest listed companies.
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OpinionOpinion: Julian Richer’s gift shows retail at its best
Retail entrepreneur Julian Richer showed the retail industry in the best light when he passed control of his business to staff last week.
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AnalysisCan you compete for talent with the tech giants?
With the likes of Facebook and Google offering huge salaries to tech talent, Retail Week looks at what retailers can do to compete
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NewsCustomer trust is retail's 'essential battleground', says Dixons' Baldock
Dixons Carphone boss Alex Baldock says the retailer is investing in staff training and “doubling down on investment in data science and analytics” in a bid to win customer trust.
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VideoWatch: Dixons boss Baldock on investing £200m in staff
Dixons Carphone boss Alex Baldock tells Retail Week about his plans to quadruple investment in store staff in the next three years and turn its stores into “palaces of discovery”.
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NewsCarphone Warehouse fined £29m for Geek Squad misselling
Carphone Warehouse has been hit with a £29.1m fine by the FCA for misselling Geek Squad, a mobile phone insurance product, between 2008 and 2015.
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NewsDixons Carphone makes key hire to boost credit business
Dixons Carphone has hired its first-ever consumer finance director as it presses ahead with plans to grow its credit business, Retail Week can reveal.
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NewsDixons Carphone 'committed to stores', says Baldock
Dixons Carphone boss Alex Baldock has reaffirmed the retailer’s commitment to the high street, despite swinging the axe on more than 100 shops during the past year.