Katie Bickerstaffe: 'This year, back-to-the-floor means packing online orders for M&S HQ staff'

Katie Bickerstaffe, M&S

Over the past 18 months, we have seen five to seven years’ worth of change in this industry, so we’ve had to change, to be bolder, braver, and more committed to reshaping M&S.

What is considered ’convenient’ for our customers continues to evolve – wherever, whenever is our mantra and we believe leveraging our unique omnichannel advantage is key to winning. 

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