Katie Bickerstaffe is Marks & Spencer’s joint chief operating officer.
Over the past 18 months, we have seen five to seven years’ worth of change in this industry, so we’ve had to change, to be bolder, braver, and more committed to reshaping M&S.
Few would argue the benefits that come from an engaged workforce, particularly in retail, which is fundamentally a people business and the UK’s biggest private-sector employer.
I have two daughters. As with any parent, I am immensely proud of them. They never cease to surprise me.