Our latest ranking
Ranking: The Top 10 UK retailers for customer satisfaction
John Lewis was the highest-rated retailer for customer satisfaction in the July edition of a long-running barometer published by the Institute of Customer Service, but retailers are now rated lower than banks on average
Ranking: Retail’s biggest winners and losers in business rates revaluation
Ranking: the 100 most popular retail websites on Black Friday
M&S tops Christmas ad YouTube views table so far
Ranking: the top 30 fastest growing retailers show consumers’ relentless march towards ‘better’
Ranking: the retailers shoppers most want to see back on the high street
Ranking: John Lewis overtakes M&S in customer satisfaction poll
Ranking: the 15 fastest-growing retail brands in the UK
Retail pay index 2025: how much do retailers pay their shop floor staff?
Ranking: The most popular UK retail websites among shoppers in Trump’s America
Ranking: the five most engaged retailers on social media











![Rachel Eyre - Asda - Chief Customer and Digital Officer[99].jpg](https://d53bpfpeyyyn7.cloudfront.net/Pictures/274x183/7/9/0/3127790_racheleyreasdachiefcustomeranddigitalofficer99.jpg_263815_crop.jpeg)















