The majority of UK shoppers have said reports of cyber breaches involving British retailers such as M&S and Co-op are affecting their trust in online payments.
New data from Checkout.com reveals that 73% of UK consumers’ trust in making payments online has been affected due to recent cyber attacks.
Checkout.com and YouGov surveyed 2,000 UK consumers both before and after the cyber attacks at M&S and Co-op were reported.
The Digital Economy Trust report found that in March 2025, 40% of those surveyed said they were comfortable sharing their financial information with online retailers. Two months later in May, among the same participants, this number fell to 34%.
The news arrives as prominent retailers M&S, Co-op, Harrods and Dior have all been affected by recent cyber attacks, with Marks & Spencer still not able to take online orders one month on from first being hit.
It was also revealed last week that some customers’ personal data had been stolen, though that doesn’t include useable payment or card details.
Checkout.com chief operating officer Jenny Hadlow said: “When a beloved British brand like M&S falls victim to a vicious cyber-attack, the retail world gets a wake-up call.
“Consumers are understandably shaken and as our study reveals, without trust, the digital economy cannot thrive. It is imperative that businesses, policymakers and technology providers come together to prioritise public confidence and safeguard economic growth.”
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