‘Retailers must be swift and decisive to win in the year ahead’

Anita Balchandani

In the coming months, retailers’ focus should be on rising demand for value, the return of the experience economy and making omnichannel work better than ever, says McKinsey & Company’s Anita Balchandani

Covid may be fading but UK consumers are no more optimistic. Accelerating inflation and geopolitical uncertainty are taking their toll.

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