‘No one wants to hear the pandemic used as an excuse for poor service any more’

AO engineer installing a washing machine in a customer's kitchen

This summer of sport has provided endless moments of inspiration for all of us as we start getting back to normality after a difficult year: determination, grit, teamwork, discipline, heart. 

It is said that excellence is a habit we can form and that is something we saw in spades at the Olympics from the brilliant Team GB. Years of dedication paid off with 65 medals across 23 events, and many more personal bests and career highs to celebrate.

At AO, as we approach the run-in to peak trading and Black Friday – our biggest event of the year – the desire to achieve excellence is running strong in our team too.

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