‘How to recover cost inflation while continuing to offer value to customers’

receipts-inflation-grocery

Grocers must walk a tightrope of managing their own inflationary pressures to preserve margins while continuing to win customers, says Alvarez & Marsal’s Erin Brookes

Balancing short and long-term improvements is critical, especially if significant investment is required to achieve a change programme or if there is a risk to customer experience.

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