All articles by Brian Kalms – Page 2
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OpinionOpinion: Tech will help retailers shed image problem
The retail industry is undergoing substantial transformation as the full impact of artificial intelligence technology on retail roles is not yet known.
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OpinionOpinion: Embracing millennial employees
While many retailers think it is hard having millennials as customers, employing them is another matter.
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OpinionOpinion: Emotion tracking – insight into customers or a bit creepy?
Ask any retail exec what is the most important part of their business and you will likely be told the customer.
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OpinionOpinion: The subscription economy is redefining retail customer engagement
Modern consumers choosing to subscribe to services rather than own products is rewriting the rule book on customer engagement.
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OpinionOpinion: How to enable smart transformation in the digital age
Agility and fresh thinking can enable retailers to transform infrastructure, despite the challenge of capex constraints.
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OpinionDrone delivery: it’s not a question of if, but when and how
Is it a bird? Is it a plane? No, it’s the cycling shoes you ordered. The barriers to mainstream drone delivery are lowering.
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OpinionComment: Retail lessons from Silicon Valley in open innovation
‘Open innovation’ is on the rise as retailers look outside their businesses for ideas on how they can innovate.
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