The company has also moved its computer systems to the site, consolidating all of Travis Perkins’ IT infrastructure.
The DIY company outsourced the operations and technical support for Wickes’ legacy data centre to Capgemini for 18 months while it got the site ready. Capgemini also assisted with the migration of systems – including point of sale, stock control, store polling, HR and payroll – to the new site.
The£1 million outsourcing contract was awarded to Capgemini to ensure service levels remained high at the legacy site in the run-up to the migration. Ten members of Wickes’ IT staff were transferred to Capgemini under the TUPE regulations and they continue to work for the consultancy now the contract has finished.
Capgemini UK deputy head of outsourcing Frank Foy said his company helped with the training and knowledge transfer to staff at the new centre, as well as managing the move of one system that it has particular experience of.
Travis Perkins has praised its supplier for the smooth migration. The retailer’s executives awarded Capgemini a 100 per cent score on the five ratings criteria by which the consultancy measures all projects.
Travis Perkins service delivery manager Graham Malpas said: “The leadership and management provided by Capgemini was outstanding and was a major factor in keeping services at peak levels, retaining key staff and maintaining staff morale, eliminating risks and helping us ensure a smooth migration from London to Northampton.”