The inside view from HR director Jo Mackie

What makes your ideal employee?

Our ideal employee loves the Superdrug brand and believes in being the best. They are energetic and engaged, friendly and fun and care about customers. What sets apart working at Superdrug from your competitors?

In 2007 we signed up to the government’s skills pledge as a commitment to ensure everyone working for us has the opportunity to access basic vocational and educational skills.

How do you strive to retain your staff?

We offer competitive salaries and hourly rates and next year we are relaunching a recognition scheme, which will reward great customer service.

How do you ensure your employees have a good work/life balance?

We try to balance the needs of the employee and the needs of the business and accommodate as many flexible working requests as possible.

Founded 1966

Based Croydon

Number of staff 14,500

Number of stores 900

Number of days’ leave Between 28 and 38 days, including bank holidays

Employee benefits Long service awards, Superdrug discount, life-cover and childcare vouchers, bonus and pension schemes and, depending on the role, private medical insurance and a company car or car allowance

Work ethos “Being the best in everyday accessible beauty” and to get things right, first time, every time and to deliver exceptional results for customers