The inside view from HR director Jane Saint


What makes your ideal employee?

Someone who is passionate about customers, loves coming to work, strives to achieve their best, loves dealing with customers and wants to turn their passion into sales.

What sets apart working at Halfords from your competitors?

Halfords is a company with an ambitious growth agenda where you can pursue your potential. Colleagues are part of a successful, dynamic team with a trusted brand and products, and services to be proud of.

How do you strive to retain your staff?

By ensuring individuals have interesting jobs, with real accountability and the opportunity to develop careers. We recognise and reward great performance.

How do you ensure your employees have a good work/life balance?

Our policies are flexible; our philosophy is about give and take, and not needing to rely on a rule book.


Founded 1892

Based Redditch, Worcestershire

Number of staff About 10,000

Number of stores 455

Number of days’ leave 25

Employee benefits Save As You Earn, pension scheme, 15% staff discount, annual bonus scheme, employee support programme and cycle-to-work scheme

Work ethos Going the extra mile for customers, so colleagues are people who consistently look for opportunities to deliver a first-class service