The inside view from HR director Paul Thomas

What makes your ideal employee?

Each person brings different skills, attributes and talents from which we can benefit. There’s one thing everyone has to be though, and that’s customer-centric.

What sets apart working at Crabtree & Evelyn from your competitors?

It’s a great company to work for. Everyone seems to love it. It’s as if our fantastic brand values are embedded in our organisation.

How do you strive to retain your staff?

Through engagement. We want our staff to be genuinely committed to our company and enjoy co-operating with their colleagues. Engagement is at the heart of all our HR strategies and policies.

How do you ensure your employees have a good work/life balance?

Flexibility. We try to be as flexible as possible in recognising and meeting staff needs for balancing work and life - we pride ourselves on being accommodating to individual needs.

Founded In 1972 by Cyrus Harvey

Based The EMEA region is headquartered in London and there are head offices in the US, Hong Kong and Australia

Number of staff It depends on the time of year. In the EMEA region in the build-up to Christmas it usually employs up to 600 staff

Number of stores 51 ‘owned’ stores in the UK, Germany and Austria, and a further 20 franchised stores throughout the region

Number of days’ leave Up to 25 days depending on service

Employee benefits Life assurance, 60% staff discount and childcare vouchers to name just a few

Work ethos To develop a ‘can do’ culture