![Ville Levaniemi](https://d53bpfpeyyyn7.cloudfront.net/Pictures/80x80/P/Pictures%2Fweb%2Fg%2Fq%2Fd%2Fvillelevaniemi_416517.jpg)
Ville Levaniemi
Ville Levaniemi is the co-founder of HappyOrNot.
- Opinion
Opinion: How to avoid 'volcanic' online reviews
Customer feedback is essential for retailers – but how can they ensure the loudest voices are not the only ones potential new customers hear?