Chief executive John Roberts discusses how to recruit and empower the best people and how to win on customer service by doing the right thing – and treating your customers like they’re your grandma.
Retail Week Live 2015
AO.com has experienced huge success in recent years, from launching an IPO to seeing off one of its great rivals.
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Chief executive John Roberts discusses how to recruit and empower the best people and how to win on customer service by doing the right thing – and treating your customers like they’re your grandma.
Retail Week Live 2015
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