Speaking at last weekâs Retail Week Conference the FMCG boss said: âOver the last 16 months we have taken about 40 per cent of costs out of the business. We have made it much leaner against conditions we find ourselves in.â
He warned that the impact of a weakened sterling is felt by suppliers as well as retailers and that small changes to currency values can crash suppliersâ profitability.
Lewis said suppliers and retailers need to address consumersâ âredefinitionâ of value, which has been brought on by falling confidence.
He gave the example of washing powder: people are not washing their clothes less, but are trading down in the brand of washing powder they buy. Unileverâs Surf powder, launched as a value product, is now its fastest growing brand. However, over the past 18 months market share for retailersâ own-label laundry products has stayed the same. He said shoppers want a trusted brand that they can be confident will work. âBrand equity is still very important,â said Lewis.
He called for businesses to keep innovating through the recession. âIt is a fantastic way of getting people to re-evaluate value,â he said.
He added: âConsumers are much more critical in crunch times than in good times. They want products that deliver and beat expectations.â
Lewis advised: âIt helps if you have a portfolio of propositions and price. You have to explore what real value is to your customer.â


















No comments yet