68% of UK shoppers would find facial recognition tech that identifies age to display recommendations ‘creepy’, according to RichRelevance.
A study of over 1,000 UK consumers by personalisation firm RichRelevance found that while people are turned off by facial recognition, shoppers welcome some elements of personalisation.
Some 63% of shoppers welcomed a mobile personalised map showing item locations and efficient store paths to help them navigate stores more conveniently.
Almost half (43%) found in-store location deals – where their location is tracked in order to trigger personalised promotions whilst shopping – “cool”.
Consumers in Yorkshire and The Humber are the most “creeped out” by personalisation, while shoppers in London are more open to it.
While half of under-30s find personalised product recommendations in the dressing room “cool”, only a quarter of over-45s would welcome the capability.
Another area that caused concern is the prospect of a salesperson greeting a customer by name when entering a store after receiving a signal from the consumer’s mobile phone. Some 73% of the respondents found the prospect of such a service ‘creepy’.
RichRelevance chief marketing officer Diane Kegley said: “While it’s always been a well-known fact that UK consumers are keen protectors of their privacy and personal space, we now have a clearer view into where they are increasingly embracing – and even expecting – tailored shopping services in the fast-changing world of retail.”