John Lewis launches virtual queueing trial in stores

John Lewis Westfield

John Lewis and Waitrose are piloting virtual queuing technology in stores to eliminate physical queues and protect customers from coronavirus.

The retailer has partnered with tech firm Qudini for a month-long trial of its virtual queueing system at three John Lewis stores and six Waitrose supermarkets across the UK. 

If there is a physical queue at any of the stores during the trial, customers will be invited to scan a QR code or text a number displayed outside to join a virtual queue or book a fixed time slot for getting into the shop.

The Quidini app will then be used by staff at the stores to track the number of customers inside a shop at any one time and ensure it doesn’t become too busy. 

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