John Lewis and Waitrose launch ‘Zoom-free Fridays’ to combat video-call fatigue

video call

Department store group John Lewis and grocery stablemate Waitrose are piloting ‘Zoom-free Fridays’ to ensure staff are not ground down by too many video meetings.

Adoption of services such as Zoom and Microsoft Teams has rocketed during the pandemic, enabling colleagues to stay in touch, hold meetings and replicate some of the interactions that might otherwise have happened in offices as people worked from home.

However, ‘Zoom fatigue’ has sometimes resulted from the overuse of such technology, which can be a drain on time needed to think or for people to actually do their jobs.

John Lewis executive director Pippa Wicks revealed the retailer’s initiative when she spoke at this week’s Retail Week Be Inspired conference, which was itself held virtually.

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