Interview: Mike Yorwerth – the tech chief putting digital Sparks into M&S
When Mike Yorwerth joined Marks & Spencer at the start of last year, the retailer had made a definitive switch towards a digital-first model after the Covid pandemic sparked a shopping shift online.
Although Marks & Spencer had made dramatic changes to its operations since the first lockdown was imposed, the retailer’s digital transformation was – and remains – incomplete.
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