US luxury fashion retailer Neiman Marcus has begun rolling out a mirror that captures images and videos of clothing customers try on.
The ‘memory mirror’ allows customers to see outfits side by side, see what they’re wearing would look like in a different colour and replay video of the shopper. The images and videos can be shared via email, social media, or with a sales associate for future recommendations.
The retailer’s innovation lab worked with digital mirror tech firm MemoMi for several months to develop a product that was unique to Neiman Marcus. A special sales associate interface has been added to allow staff to send personalised recommendations to customers directly from the mirror.
Neiman Marcus Group chief marketing officer Wanda Gierhart said: “Superior customer service starts with a great overall experience. The memory mirror allows our customers to capture a variety of still and video images that can be shared with friends and allow the customer to see how an outfit looks front and back and while moving.
“The initial introduction resulted in an immediate and positive reaction, and we’re looking forward to delivering this unique experience to more customers as we roll it out into additional stores.”