Digital-first operating model: Why you need it and how to build one


Globally, the retail industry invested $181bn (£145bn) in retail tech and digital improvements last year, but most retailers don’t feel like they’re getting bang for their buck

Retailers are spending big on digital, with the industry investing $181bn (£145bn) on retail tech and digital improvements last year, according to Gartner.

However, most retailers don’t feel that the investment is delivering. According to AlixPartners’ Digital Transformation Survey presented at World Retail Congress 2023, three quarters of executives rank their digital capabilities as average and believe their organisation lacks the right skills and processes.

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