Deep dive: The great retail reset – should retail prepare for the roaring ’20s?

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How we live, work and shop has changed. 2021 is the year the retail industry will fundamentally change, too.

The new year has not got off to the start that anyone would have wanted.

A new lockdown is underway and months of restrictions loom.

But as much as it seems like 2020’s annus horribilis is set to continue, there is light at the end of the tunnel as a vaccination programme begins.

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