‘Making second-hand mainstream starts with trust’

Murray Lambell

For years, Retail Week readers have been divided on whether concerns about sustainability really cut through to consumer purchasing decisions. 

I suspect the leadership teams of hundreds of British retailers have had the same debate, time and again. 

We all know, as retail leaders and consumers, that we need to stand up and make positive changes to combat the climate crisis. But does this really have an impact on the way millions of our customers buy and shop every day? 

Here at eBay, the feedback from our UK consumers – all 29 million of them – has been really instructive. We know that the demand for reused and second-hand products is enormous. 

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