Incidents of abuse and violent crime towards frontline retail workers trebled during the first year of the pandemic, despite vast swathes of bricks-and-mortar stores being closed.
Retail shop workers reported 1,301 incidents of abuse and violent crime a day between March 2020 and March 2021, up from 455 incidents a day pre-pandemic, according to the latest Crime Survey from the British Retail Consortium (BRC).
Broken down, there were 21 incidents a day of violence towards retail staff leading to an injury, 104 incidents of violence a day without injury and 1,176 abusive incidents a day.
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