By Matthew Chapman2019-07-19T05:30:00
Competitive pressures faced by today’s retailers have forced a reimagining of the store in order to appeal to more demanding consumers.
Working out which characteristics and approaches are likely to create winning formats is a challenge for retailers of all types as they seek the holy grail – the model that caters best for consumers as expectations and shopping habits change.
A study conducted by Retail Week’s sister business Edge by Ascential, Store of the future 2.0, has identified four key areas of focus that can make a difference – an experiential slant, a frictionless customer journey, curation and a social element.
Edge by Ascential’s Ioli Macridi, who led the research, says the four core categorisations were chosen based on analysis of the issues shoppers care about when visiting a store and the main reasons they would choose a particular shop.
French giant Carrefour came out top after innovating in all four areas.
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