STORE MANAGER'S DIARY: Maggie Porteous, John Lewis, Manchester

Many years ago, I was a manager in the children’s shoe department of John Lewis at Brent Cross. I was young and childless and couldn’t understand why we hadn’t trained our customers better! I was amazed that they all turned up to buy their children’s shoes and uniforms just hours ...

Subscription content

Please sign in now if you have a subscription

Retail Week

Subscribe now for full access or register now to continue reading

Retail Week is the most trusted source of business intelligence for the retail industry. Subscribe now to enjoy:

  • Unlimited access to
  • Expert analysis and in-depth industry reports
  • Exclusive newsletters and breaking news alerts
  • Retail Week magazine

Discover Retail Week subscribe now

Please note, if you have recently purchased a subscription, it may take a few minutes before your account is updated.