Staff ideas are used to rewrite Blockbuster code

Entertainment retailer Blockbuster has redrafted its code of practice for stores, following consultation with staff.

The review follows a time-management study in which 600 interviews with customers and staff were carried out in the UK and US. More than 300 improvements were suggested by staff.

These ideas focused on reducing time spent on back-office duties, and included giving set times to process returns and using a shelf-restocking trolley.

Blockbuster UK operations vice-president Gene Dinkens said: 'Our staff are well qualified to give advice. This initiative will ensure they have more time to focus on customers.'