The fashion retailer spent£200,000 working with Retail Business Systems to replace its failing EPoS system at its 24 stores. Slaters tested the system in August and rolled it out in less than 12 weeks.
The investment was made primarily because the retailer’s old system was becoming unreliable. Slaters also wanted to improve the efficiency and accuracy of its reporting and centralise management of systems to its head office.
Slaters finance director Paul Rose said that the previous system was causing considerable headaches. It wasn’t working properly and there were support issues. One problem was the that product codes weren’t downloading to tills properly.Long queues at cash desks were also being caused by till software jamming.
Rose said that the new system has made a tremendous difference to Slaters’ stores and the efficiency of all customer transactions. “It is quicker, accurate and the Chip and PIN system works 100 per cent of the time.”
The improvements have also produced benefits for the retailer’s head office staff.
Rose said: “All cash and credit card reconciliations are spot on. It was taking days to complete the reconciliation before, but now we are doing it in a third of the time.”
The system allows Slaters to track customer interactions and promotions in real time. Rose said: “The way in which RBS has collaborated with us has ensured that we now have a functionally rich EPoS system in place, both on time and on budget. The ability to have a company-wide view of customer data in real time is also a real improvement.”
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