Service charges: Lip service to retailers or a plan of action?

Merry Hill, Dudley (Westfield) 10.2%

The 10-point plan to reduce service charges announced last week promised action on an issue that has long infuriated retailers. Ben Cooper investigates how it is going to work in practice

Subscription content

Please sign in now if you have a subscription or are already registered with us.

Retail Week

Register for free to continue reading provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.

Register today for a taste of our high-quality intelligence and enjoy:

  • 3 free articles a month on
  • Detailed analysis of current trends and events 
  • Exclusive newsletters
  • In-depth reports, videos, interviews and much more

Discover Retail Week register now

Please note, if you have recently purchased a subscription, it may take a few minutes before your account is updated.