The Retail Week Awards, which have been celebrating excellence in the UK’s retail industry for nearly 30 years, have today revealed the 2024 shortlist

Retail Week Awards

The winners will be announced on March 5, 2024, at Grosvenor House, London

Sponsored by Salesforce, the awards recognise and reward the extraordinary efforts of retail colleagues – shopworkers, delivery drivers and headquarters staff – and the retailers themselves. 

The winners will be announced at a ceremony on March 5, 2024, as it returns to the prestigious Grosvenor House, London.

Two new categories have been introduced this year reflecting the evolving priorities for retailers. These are Green Initiative of the Year and International Retailer of the Year. 

An impressive line-up of 18 industry leaders comprises the Retail Week Awards judging panel this year, including new judges Carl Cowling, chief executive of WHSmith; Sam Perkins, chief executive of Loaf; Gill Smith, managing director of The Perfume Shop; Jo Whitfield, chief executive of Matalan; Leanne Rothwell, chief executive of Notonthehighstreet; Eve Williams, vice president and general manager of eBay UK; and Peter Wood, chief executive of AllSaints and John Varvatos. 

The Retail Week Awards ceremony precedes the UK’s leading retail gathering LIVE: Retail Week x The Grocer on March 12-13 at the Park Plaza, Westminster Bridge, London.

Hanna Jackson, managing director at Retail Week, said: “Despite a tumultuous year – facing rising costs across freight, energy and labour and diminished consumer sentiment – British retailers have strived to perform at their best and drive innovation. This year, we’ve received a record number of entries – an excellent sign of the industry’s commitment to innovation, high standards and dedication. I’ve been hugely impressed by the quality of entries this year, complete with some truly standout heroes, from those on the frontline of retail who remain resilient despite a year of redundancies and growing levels of abuse, to the board-level executives steering the ships.”

Navkinder Sanghera, area vice president, head of UK retail and consumer goods at Salesforce, added: “We’re proud to have sponsored the Retail Week Awards for eight years, which has given us an incredibly privileged position to witness the significant evolution of the retail industry. This year, we are in an AI revolution and generative AI will rapidly enhance the customer experience through accessing real-time insights, as well as enabling retailers to generate marketing assets and understand how customers interact with brands.

“As technology advances, we have seen the standard of entries raise the bar every year. I’m always astounded by the stories of innovation, dedication and true grit that entrants put forward – the judging gets tougher every year. I look forward to finalising the winners and celebrating this fantastic industry and the heroes within it at next year’s Retail Week Awards ceremony.”

The Retail Week Awards 2024 shortlist

THE HAPPIEST PLACE TO WORK AWARD IN ASSOCIATION WITH THE RETAIL TRUST

  • Aldi
  • BP
  • Cotton Traders
  • Majestic Wine
  • Mamas & Papas
  • Sainsbury’s
  • The Perfume Shop
  • Wickes

THE STORE HERO/HEROES AWARD

  • Simon Seary, Store Manager, BP, Bingley
  • Boglárka Répási-Pap, Retail Operations Coordinator, The Body Shop, Cheapside Store, Stratford
  • Tony White, General Manager, Boots, White City, London
  • Beckton Store Team, Currys, Beckton
  • Joe Freddy, Site Manager, Deliveroo Hop, Cambridge
  • Nagham Yasser, Store Manager, Holland & Barrett, Camden, London
  • Kevin Clarke, Store Manager, Majestic Wine, Grantham and Newark
  • Chelsea Martin, Retail Manager, New Look, Harrow and Enfield
  • Jade Fennessy, Retail Store Manager, The Perfume Shop, Colne
  • Teresa McGinty, Retail Store Manager, Rituals, Belfast
  • Kilmarnock team, ScS Group, Kilmarnock
  • Jamie Sleight, General Manager, Sky, Leeds Trinity
  • Jenna Marie Lockerbie, Senior Manager, Superdrug, Colchester

THE DISTRIBUTION DELIVERY HERO/HEROES AWARD

  • Simon McMahon, Senior Programme Manager, Amazon
  • Dan Pass (Head of Logistics and Supply Chain), Melinda Louis (Logistics Operations Manager), Dan Perez (Supply Chain Manager), supported by the wider logistics and supply chain leadership team, data lead and business change logistics team, Ann Summers
  • Retail Stock Operations Team, Fortnum & Mason
  • Shane Ludlow, Continuous Improvement Manager, Ocado Logistics
  • Bobby Storey, Delivery Driver, Seaham Distribution Centre, ScS Group

THE SAP HEAD OFFICE HERO/HEROES AWARD

  • Tom Walker-Drake, Multi-Channel Training Manager, Ann Summers
  • Team Fusion – Zara Harding (Project Lead), Steven Adam (Project Manager), Nicky Webber (Lead Business Analyst) and Jac Hodges (Development and Change Management), Ann Summers
  • MyStock Project Team – Jake Brown (Project Manager), Donna Addison (Implementation Manager), Lee Graves (Retail Systems Manager), Becky Baker (Project Specialist) and Simon Skinner (Project Specialist), Boots
  • Tony Butler, Director of Software and Data Engineering, The Body Shop
  • Membership Transformation Programme Team, Co-op
  • Sobia Ali, Sales Coach, Currys
  • Group Sales Team, Go Outdoors
  • Insight Team, Holland & Barrett
  • Gerald Pearce, Director of Learning and Development, Holland & Barrett
  • Alex Jordan, Digital Marketing and Social Media Manager, Majestic Wine
  • Michael Pang, Senior Merchandiser – International, WHSmith 

THE AMERICAN EXPRESS INCLUSION AND DIVERSITY HERO/HEROES AWARD

  • Equity, Diversity, and Inclusion Team, Asda
  • DisAbility Alliance BRG Team, Chaired by Matt Martin, Boots
  • Co-op Group: People Policy Team – Emma Johnstone (People Policy Manager) and Larissa Shepherd (Colleague Experience Policy & Wellbeing Lead), Co-op
  • Inclusion & Diversity Team, H&M
  • Dave Ramsay, Continuous Improvement Manager, Holland & Barrett
  • Lucy Bains, Regional Operations Director, Pets at Home
  • Superdrug’s Pride Network, Superdrug
  • The leaders of TJX Europe Associate Resource Groups (ARG), TJX 
  • Suzie Dalton and Anna Crockett, Co-Chairs, Mental Health at Very Network, The Very Group
  • Feel at Home Team, Wickes

THE COMMUNITY HERO/HEROES AWARD

  • Sam Parker, Centre Administrator, Arc Shopping Centre, Bury St Edmunds
  • Stephen Bromby, Community Champion, Asda, Boston
  • Michaela Hawthorne, Community Champion, Asda, Queslett
  • Julie Davies and Karen Hands, Store Manager and Supervisor, Holland and Barrett, Halesowen
  • Andrew Moores, Store Manager, Homebase, Catford
  • Melissa Parlour, Early Careers Advisor, Matalan, Knowsley
  • Darren Letford,  Store Manager, Primark, Ayr
  • Michelle Petty, Sales and Marketing Manager, Romford Shopping Mall, Romford
  • Lisa Wyatt, Supermarket Assistant/Community Matters Champion, Waitrose, Raynes Park
  • Alan Le Lerre, Supermarket Assistant, Waitrose Rohais, Guernsey

THE BEST NEW STORE AWARD

  • B&Q Local, London
  • EE Studio, Westfield White City, London
  • Charity Super.Mkt, Brent Cross Shopping Centre, London
  • Footasylum, Oxford Street, London
  • H&M, Regent Street, London
  • Holland & Barrett, Bluewater, Kent
  • Pets at Home, Birstall, Leeds
  • Rituals, Battersea, London
  • Sephora, Westfield White City, London
  • Sports Direct, Manchester

THE CUSTOMER EXPERIENCE GAMECHANGER AWARD

  • B&Q
  • Deliveroo
  • Dune
  • Fortnum & Mason
  • Holland & Barrett
  • Ikea
  • Kingfisher with TCS OmniStore
  • Liberty London
  • Mamas & Papas
  • Marks & Spencer
  • Primark
  • River Island with Mercaux
  • Sky

THE RESPONSIBLE RETAILER AWARD  

  • Boots
  • The Body Shop
  • Cook
  • Co-op
  • Currys – Long Live Your Tech
  • Currys – Alleviating Digital Poverty
  • eBay
  • Lush
  • Music Magpie
  • Pentland Brands
  • THG

THE GREEN INITIATIVE OF THE YEAR 

  • Amazon
  • B&Q Energy Saving Service
  • Charity Super.Mkt
  • Co-op
  • Currys
  • Lush
  • Ocado Retail
  • Screwfix
  • Sainsbury’s
  • Tesco

THE INTERNATIONAL RETAILER OF THE YEAR

  • JD Sports
  • Primark
  • Watches of Switzerland
  • WHSmith

THE FASHION RETAILER OF THE YEAR

  • AllSaints
  • Dune
  • Cotton Traders
  • eBay
  • Fat Face
  • H&M
  • Marks & Spencer
  • Nobody’s Child
  • Primark

THE GROCER OF THE YEAR

  • Aldi
  • Lidl
  • M&S Food
  • Sainsbury’s
  • Tesco

THE SPECIALITY RETAILER OF THE YEAR

  • Claire’s
  • Cook
  • Christopher Ward
  • Dreams
  • Fanatics
  • Go Outdoors
  • HMV
  • Jollyes
  • Lakeland
  • Majestic Wine
  • Mamas & Papas
  • The Perfume Shop

THE SALESFORCE BEST RETAILER UNDER £250M 

  • Cotton Traders
  • The Cotswold Company
  • Harvey Nichols
  • Jollyes
  • Liberty London
  • Mamas & Papas
  • Rituals
  • White Stuff

THE BEST RETAILER OVER £250M

  • Blue Diamond
  • Boots
  • Frasers Group
  • ScS Group
  • Superdrug
  • Tesco
  • The Very Group
  • Wickes