Capita
Capita is a consulting, digital services and software business, delivering innovative solutions and simplifying the connections between businesses and customers, governments and citizens.
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Retail VoiceWhy digital innovation is less disruptive and easier than it sounds
Retail is an industry that has always needed to plan for the future. This is, after all, the sector that holds Christmas in July.
Retail VoiceHow augmented reality is bridging the digital divide in retail
With a retail peak that will predominantly play out online this year, especially given the new lockdown restrictions, Capita examines how technology can help keep customers happy
Retail VoiceRetailers can't delay making customer experience effortless
Customers are not waiting patiently for laggard retailers to catch up with their digital offerings. Capita explains why agility and adaptability is not a nice-to-have but a prerequisite for success – and is easier than many may think
Retail VoiceHow to ensure this Christmas is one to remember for all the right reasons
Retailers that gift consumers with seamless experiences will be the ones to sparkle in this most unpredictable of Christmases, says Capita’s Alan Linter
Retail VoiceCustomers are a disruptive force in retail, so disrupt back
Buying behaviour has changed. Oli Freestone, head of institute at Capita, discusses some of the big shifts and what they mean for retailers looking to win market share.
Retail VoiceThe 3% rule that will transform your customer experience
Identifying small but numerous enhancements to your customer experience could help you dominate your market