John Lewis has announced it is partnering with the Co-op to launch a click-and-collect trial in six of its food stores.
2019-05-23T05:00:00ZPromotional research for dunnhumby, by Rose Bundock
Exclusive research commissioned by dunnhumby reveals what matters most to supermarket shoppers, both in store and online, and the grocers mastering the art of customer experience.
“The customer is no longer king. The customer is now master of the universe.”
2019-04-01T05:00:00ZPromotional research for Google
A leadership strategy and KPIs with data and customer experience at their heart will be central to sustained long-term growth, a report from Retail Week reveals.
“If you’re selling stuff, you’re knackered, frankly.” Not so long ago, those words might have got backs up at Retail Week Live. But not anymore.