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“The customer is no longer king. The customer is now master of the universe.”
2019-04-01T05:00:00ZPromotional research for Google
A leadership strategy and KPIs with data and customer experience at their heart will be central to sustained long-term growth, a report from Retail Week reveals.
“If you’re selling stuff, you’re knackered, frankly.” Not so long ago, those words might have got backs up at Retail Week Live. But not anymore.