‘Why all retail staff must now be offered training against insults, threats and attacks’
By 
Chris Brook-Carter2025-06-17T05:30:00
As a law mandating retailers to train staff on how to protect themselves against abuse takes effect in New York, Retail Trust chief executive Chris Brook-Carter says UK retailers should take advantage of training that enables employees here to feel safer at work
In the UK, 80% of retail staff have told the Retail Trust they have been verbally or physically assaulted at work, and one in three face this abuse every week.
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