The inside view from Croydon store manager Ian Saville

What makes the ideal Clas Ohlson employee?

“Someone who’s down to earth with a passion for serving customers. Warmth, humility and a mind for service are very important characteristics for employees.”

What sets apart working at Clas Ohlson from its competitors?

“Clas Ohlson, our founder, ran the company like a family business. We are building on his legacy by focusing on good ethics and teamwork and by having a mutual respect for one another.”

How do you strive to retain staff?

“We treat them in the best possible way. We endeavour to ensure everyone who works for us has a great working environment and opportunities for development.”

How do you ensure employees have a good work/life balance?

“We take into account each team member’s circumstances and preferences when designing rotas. Our teams are built with flexibility.”

Founded 1918

Based Insjon, in north Sweden

Number of staff 3,200

Number of stores 109 - five in the UK

Number of days’ leave Maximum of 25, depending on length of service

Employee benefits A competitive hourly rate and every member of staff earns commission, based on the store’s sales. It also provides a staff discount, a Christmas gift for each co-worker and a great working environment

Work ethos There is a real family atmosphere in the store, where everybody treats each other with mutual respect. It’s about working as a team