The inside view from resourcing manager Linda Summerell.

House of Fraser

Founded 1849 in Glasgow by Hugh Fraser and James Arthur
Based The store support centre is at 27 Baker Street, London
Number of staff 6,000
Number of stores 61
Number of days’ leave From 28 days including bank holidays
Employee benefits A stakeholder pension scheme, bonus scheme, life assurance, staff discount, business dress allowance, private healthcare
Work ethos Striving to deliver a great experience to customers, while delivering profitable growth. Everyone is encouraged to be the best they can be and to have fun

What makes your ideal employee?
Individuals who are focused on delivering a great customer experience and that have good interpersonal skills. For our management roles, we look for those with an inspirational leadership style and a commercial mindset.

What sets apart working at House of Fraser from your competitors?
House of Fraser is a dynamic environment where an individual can look forward to being part of a business that continuously develops. We recognise that our people are central to our success and we’re committed to ensuring we support the best talent.

How do you strive to retain your staff?
We provide a robust development offer and a clear career path to support career progression.

How do you ensure your employees have a good work/life balance?
We support flexible working and strive to meet individual needs where possible.