The inside view from head of human resources Anita Connell


What makes the ideal HMV employee?

“Someone who has a deep knowledge and love of the products that we stock, and demonstrates a passion for customer service.”

What sets apart working at HMV from your competitors?

“Our people. To ensure that everyone is able to deliver excellence in their role, we offer them an innovative development programme.”

How do you strive to retain your staff?

“Our colleagues tell us what it is like to work at HMV through our engagement survey. Following the survey, we devise action plans with colleagues in all areas of the business to continually improve upon this and over the past two years we have seen attrition rates drop to an all-time low while engagement levels continue to rise.”

How do you ensure your employees have a good work/life balance?

“By offering flexible working and family-friendly policies.”

Founded 1921

Based London and Solihull

Number of staff 5,700

Number of stores 282 HMV stores and 8 Fopp stores

Number of days’ leave Dependent on role and length of service

Employee benefits Generous product discount, reward schemes centred around live events and festivals, exclusive quarterly discounts on products linked to HMV brand, pensions, healthcare and long service awards

Work ethos Be original, be fanatical and work hard together to get customers closer to the music, film and games they love