HR director Ryan Cheyne gives the inside opinion on working at the retailer

What makes the ideal Pets at Home employee?

Our colleagues need to love pets and they need to get why people are emotional about their pets, but they also need to be able to speak to people. They need to be pet people and at the same time offer friendly advice to our customers.”

What is the Pets at Home work ethos?

“At the heart of the business are our five values: we have fun, we work as a team, we take pride, we do what we say we will do, and we get better every day.”

As a workplace, what sets you apart from other retailers?

“There’s a real emotional element of what we do. 90 per cent of our colleagues own pets
and there’s a real bond between us and our customers’ pets.”

How do you strive to retain your staff?

“We put an awful lot of effort  into the training and motivation of
our colleagues. We also take an annual survey to gauge how engaged they are with the business.”


Founded: 1991, with one store in Chester

Based: Handforth, Cheshire

Number of staff: 4,500

Number of stores: 232, with around 25 being added a year

Annual days’ leave: staff start at 28 days including bank holidays, increasing to 33 after two years

Employee benefits: on top of statutory requirements Pets at Home offers birthday leave, wedding leave – where staff getting married get an extra week off for the honeymoon plus £150 of vouchers – and maternity benefits of 10 weeks’ full pay and two weeks’ half pay