Opinion: Exceptional times call for compassionate leaders

Gregg tony index

Across the UK, and the world, millions of employees will have packed up their desks this past week and retreated to the sanctuary of their own homes.

For those who already work flexibly, the dynamics of homeworking will be familiar. For others, it represents a leap into the unknown with no opportunity to prepare either practically or emotionally at a time when everything we understood to be normal about our daily lives and routines has been turned upside down.

People have an amazing ability to adapt, but to do so effectively they will need the support of those within their organisations in positions of authority.

The UK’s effective lockdown puts business leaders – and retail leaders especially – in a challenging position. High street brands deemed non-essential who have little or no presence online are effectively in a position of dormancy until restrictions on social distancing are lifted.

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