Interview: How B&Q boss Graham Bell plans to ‘beat the pureplays’

Graham Bell 1 - resized

In his first interview as B&Q chief executive, Graham Bell tells Retail Week how the DIY giant ‘got its mojo back’ and why it has the tools to topple Amazon.

The wind and rain lashing against the roof of B&Q’s Hedge End store – just five miles from its Southampton headquarters – provides a fitting metaphor for the coronavirus crisis that has battered the retail sector.

The global pandemic has shaken the DIY business to its foundations, forcing it to rethink its in-store operations and rapidly improve its online capabilities to continue serving its customers, as an essential retailer, throughout the relentless storm.

Subscription content

Please sign in now if you have a subscription or are already registered with us.

Retail Week

Register for free to continue reading provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.

Register today for a taste of our high-quality intelligence and enjoy:

  • Two free article views per calendar month on
  • Detailed analysis of current trends and events 
  • Exclusive newsletters
  • In-depth reports, videos, interviews and much more

Discover Retail Week register now

Please note, if you have recently purchased a subscription, it may take a few minutes before your account is updated.