AS Watson COO: Putting people at the heart of Covid-19 strategy

Malina Ngai, AS Watson

We closed our first shops in Asia in January, when the threat of Covid-19 had not yet reached Europe.

Covid-19 escalated quickly across Europe and much faster than we had experienced in Asia. However, our experience there meant we were able to act quickly and implement a number of initiatives across our European operations.

When lockdown was announced in Italy, we immediately held a video briefing with business leaders from all our European operations.

We created and shared operational toolkits, including employees’ work arrangements, protective measures, communications, ecommerce and supply chain adjustment, and advised businesses to focus on communication, unity and leadership.

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