Patrick Gallagher
Patrick Gallagher is chief executive at CitySprint Group, which owns retail delivery brand On the dot
OpinionWhat retail can learn from Amazon’s move into delivery
Last week, one of the largest, most powerful organisations in retail announced it was preparing to launch its own direct delivery service – Shipping with Amazon.
OpinionComment: Royal Mail strike could cause Christmas delivery chaos
A planned strike by Royal Mail workers could leave retailers in a tight spot over Christmas as etail becomes increasingly vital.
OpinionComment: Retailers need to offer delivery choice to keep customers happy
If the customer is ‘king’, we’re now experiencing consumers wield their power, as we witness an irreversible shift from the few to the many.
OpinionDelivery experience comes of age
The delivery experience is fast becoming a major differentiator for retailers.