Without a sense of purpose retailers risk losing touch with shoppers

WHSmith has recently been embroiled in controversy over some of its practices

While it pales into insignificance in relation to VW’s embarrassment, retailers are also increasingly finding it difficult to see the wood for the trees.

Subscription content

Please sign in now if you have a subscription

Retail Week

Subscribe now for full access or register now to continue reading

Retail Week is the most trusted source of business intelligence for the retail industry. Subscribe now to enjoy:

  • Unlimited access to Retail-Week.com
  • Expert analysis and in-depth industry reports
  • Exclusive newsletters and breaking news alerts
  • Retail Week magazine

Discover Retail Week subscribe now

Please note, if you have recently purchased a subscription, it may take a few minutes before your account is updated.