Leader: Tumultuous times demand unconventional thinking

George MacDonald

The surprise appointment of Ofcom boss Sharon White to succeed Sir Charlie Mayfield as chair of the John Lewis Partnership was unforeseen, but not unwelcome.

In the industry, the speculation had been that the business was most likely to turn to an experienced retail operator such as Kate Swann to fill the role.

But, as has often been the case, John Lewis had a surprise up its sleeve – a very big surprise, as Mayfield acknowledged when he revealed the appointment.

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