Keynote: In the age of robots, human contact will be key

George macdonald

In the rush to keep up with consumer habits, such as the rise of social media and consumers’ desire for convenience and speed, the industry could be overlooking one of its strongest suites in the deck – people.

Contemporary retail is, understandably, obsessed with technology.

But as long as markets have existed, sociability has been at their heart despite their commercial imperatives.

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