Opinion – Page 332
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OpinionUnreasonable returns laws need rethink
Many unhappy returns – and sometimes no returns at all. When it comes to online and catalogue retailing, there’s a whopping imbalance between the obligations the law places on traders versus customers
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OpinionDesigual's designs on Dublin
Zany Spanish fashion brand Desigual has opened its first shop in the Republic of Ireland in Arnotts’ new lifestyle store at the Jervis Centre in Dublin.
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OpinionIT: winning the right retail battles
While small IT outages may look bad to customers when they are left queuing at stores, it is the IT problems that go unnoticed — such as data leakages — that actually create the biggest risks.
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OpinionJohn Lewis’s plan B could become retail’s plan A
Call it pragmatism or call it a compromise, but John Lewis’s venture into standalone home and electricals stores is a sign of quite how far retailers are having to move away from their well-trodden paths property-wise.
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OpinionCheap products needn’t mean cheap-looking stores
This year’s World Retail Congress in Barcelona ended on Friday, closing three days of conferencing, networking and, it has to be said, a fair amount of evening carousing. But for those who wandered across the road into the adjacent Diagonal Mar shopping centre, there was an additional talking point. Diagonal ...
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OpinionNew era of supermarket loyalty wars?
Tesco has led the charge on loyalty cards. Will its Clubcard relaunch next week win it back customers from competitors Asda, Sainsbury’s and Morrisons?
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OpinionWaterstone’s must turn the page
Has HMV’s takeover of Ottakar’s paved the way for Waterstone’s high street domination as opponents of the deal predicted?
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OpinionSix steps to business success
The right incentive schemes are the driving force for motivating staff, says Neil Gillis
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Opinion
What hope for a swift recovery?
The current recession is like no other, says John Richards, retail consultant
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OpinionIs Simon Wolfson the master of managing expectations?
Next boss Simon Wolfson has downplayed the retailer’s better than expected results – is he just hedging his bets?
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OpinionRetail IT: international ideas
UK retailers must not get complacent despite holding their own in the nominations for the awards to be held at this year’s World Retail Congress.
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OpinionLand Securities plan for retail startups shows imaginative thinking
Land Securities should be applauded for its plan to back start-up and expanding retailers — it’s a rare example of landlords and retailers working together.
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OpinionKeep going, there’s still stuff to be done
The UK’s largest shopfitter has unveiled what can only be termed as a catastrophic set of results — but Styles & Wood’s 23 per cent fall in sales also means is that retailers are still handing out 77 per cent of the fit-out contracts that they were in the prior year.
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OpinionPharmacies: convenience or community?
Supermarkets keep broadening their offer and time- and cash-strapped shoppers are only too happy take advantage. But when it comes to health and pharmaceuticals, can the supermarkets’ convenience trump the specialists’ customer care?
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OpinionStick to your knitting – but knit well
It seems apt on May Day to reiterate Jon Moulton’s alarmist view that “very few recessions of this depth have not ended in war”.
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OpinionThe taste of Tweet success
The online network Twitter is not just for banalities; it allows consumers to spread the word about brands
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OpinionRetail is fighting back – but we’re not there yet
Recession? What recession? If you’d landed from outer space two weeks ago, you’d be forgiven for wondering what all the fuss is about, from a retail point of view anyway.
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OpinionIs retail seaworthy again?
Are investors in retail shares, like the Jumblies, going to sea in a sieve?
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OpinionNew Look looking to the future
New Look last night opened its doors to a baying fashion pack and gave them a taster of where the retailer is headed.
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OpinionCustomers a source of innovation for Asos
Asos has once again posted fantastic results, and if its community team has anything to do with it, the online fashion retailer is going to keep this growth up.