Opinion – Page 323
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OpinionRetail surgery: Selecting customer survey questions
We want to conduct customer surveys to get feedback on where we are going wrong in stores. What kind of questions do I need to ask to get the most useful responses?
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OpinionSize is everything as N Brown prepares to take on High & Mighty
They say size isn’t everything but if you are in fashion it certainly is.
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OpinionThe long and the short of IT strategy
The mixture of strategy and tactics that the best retailers are employing to beat the recession is something that IT departments can learn from, and should champion through their businesses.
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OpinionThe real enemy of independent retailers
Multiple retailers often get the blame when independent stores go out of business. But they’re not the biggest threat to the existence of small specialist retailers.
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OpinionBovver on a budget
It’s a sign of the times that one of the most innovative new stores to appear this year in the UK isn’t actually permanent.
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OpinionMajestic toasts new customers
Majestic Wine has switched its minimum order policy, and the move — along with its customer service proposition — is likely to bring in new customers.
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OpinionA good write-up
There’s been plenty of writing down of retail assets over the past year or two, but precious little writing up.
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OpinionNo fear of consumers cancelling Christmas
Goodbye, summer – now the serious business starts. The first week of September always has the feeling of starting a new term, and in retail it’s the most important one of the year as the four-month countdown to Christmas kicks off in earnest.
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OpinionLessons from the highly evolved
Species evolution has a lot to teach us when it comes to developing businesses, says Mark Price
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OpinionPreaching to the unconverted
There’s no doubt over the internet’s success as a retail channel. However, behind this success there are many factors that have changed over time, including the consumer.
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OpinionRetail surgery: Preventing queues at tills
What can we do to prevent customers abandoning their shopping baskets and not spending because of queues at our tills?
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OpinionRetail surgery: Controlling student discount giving
We think our store staff are giving away student discounts when they shouldn’t. How can we put a stop to this?
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OpinionAsda's George hits the Christmas spot
Asda has unveiled a glamorous and stylish range for Christmas from its clothing brand George. But the collection also shows how far the value fashion retailer has come in terms of quality.
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OpinionIs self-serve a selfish strategy?
The number of UK stores with self-checkouts is expected to double in the next three years. But will this service strategy benefit shoppers or is it all about the retailers’ bottom lines?
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OpinionOne for the price of two at DSGi
The PC World and Currys stores in Fulham will soon disappear in favour of a single co-branded “Megastore.” The obvious question is: Why would you do this?
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OpinionShopping centre openings: The end of an era?
This autumn’s shopping centre openings are going to be the last for a while - the question is, will we see many more of their ilk again?
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OpinionMake do and mend the Waitrose way
John Lewis this morning published an updated version of its famous wartime Make Do And Mend pamphlet, but sister supermarket chain Waitrose is showing customers its own way of dealing with the recession.
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OpinionThe billion Dollar question
At last, a retail IPO. Dollar General’s flotation is happening in the States not the UK, but success would be a sign that markets may be fully opening again and that stores can win investor backing.
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OpinionCVAs are creating a two-tier high street
The words “benevolent” and “landlords” will rarely have been seen in the same sentence in Retail Week. Yet just four months after JJB, the UK’s major retail property owners have once again saved a struggling retailer’s skin by supporting a CVA, this time for Focus.
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OpinionNiche products will hook buyers
Offering products that tap into customers’ passions will earn their loyalty, says Jacqueline Gold